Privacy Policy

Last Updated: December 16, 2025

1. Introduction

Khan LPG Gas Distributers (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website khanlpgasdistributers.co.za or use our mobile application (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

Full name
Email address
Phone number
Physical delivery address
Billing information
Payment card details (processed securely through third-party payment processors)

2.2 Order and Account Information

Order history and preferences
Account credentials (username and password)
Communication preferences
Delivery instructions

2.3 Technical Information

IP address
Browser type and version
Device information
Operating system
Location data (with your permission)
Cookies and similar tracking technologies

2.4 Usage Data

Pages visited on our website
Time and date of visits
Time spent on pages
App usage patterns
Search queries

3. How We Use Your Information

We use the collected information for the following purposes:

Order Processing: To process and fulfill your LPG gas orders and deliveries
Customer Service: To respond to your inquiries, requests, and provide customer support
Account Management: To create and manage your account
Payment Processing: To process payments and prevent fraudulent transactions
Communication: To send order confirmations, delivery updates, and service notifications
Marketing: To send promotional offers and newsletters (with your consent)
Service Improvement: To analyze usage patterns and improve our Services
Legal Compliance: To comply with legal obligations and enforce our terms

4. Legal Basis for Processing (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), we process your personal information based on:

Consent: You have given clear consent for us to process your personal information for specific purposes
Contract: Processing is necessary for the performance of a contract with you
Legal Obligation: Processing is necessary to comply with the law
Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your rights

5. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, delivery services, cloud hosting, and analytics
Delivery Partners: To facilitate the delivery of your orders
Legal Authorities: When required by law or to protect our rights, safety, or property
Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Secure server infrastructure
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

Access: Request copies of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to the processing of your personal information
Restriction: Request restriction of processing your personal information
Data Portability: Request transfer of your information to another service
Withdraw Consent: Withdraw your consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small data files stored on your device that help us:

Remember your preferences
Understand how you use our Services
Improve website functionality
Provide personalized content

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

12. International Data Transfers

Your information may be transferred to and processed in countries outside of South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and app, and updating the “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Khan LPG Gas Distributers
89 Main Reef Road, Langlaagte
Johannesburg, South Africa

Phone: +27 83 588 0507
Website: khanlpgasdistributers.co.za

For data protection inquiries or to exercise your rights under POPIA, please use the contact details above and clearly indicate the nature of your request.